Support: Fiber - When can I be connected

When can I be connected?

Service availability will roll out neighborhood by neighborhood as construction is completed starting this summer. MCN will notify residents when their area is ready to schedule installation.

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About the Project

Why is the City installing Municipal Broadband? Why invest in municipal broadband when private providers already exist? How do I sign up for municipal broadband? Who provides this service?

General Service Questions

Will this replace my current MCN service? Does the fiber service include television service? What speeds and prices are available? Which speed is right for me?

Installation & Construction

I do not currently have internet. Will you install a connection box inside or outside my home? Will you drill through my wall to connect me? Can I tell the installer where to place the drop line? How deep will the drop line be buried? Will you dig up my yard, driveway, or sidewalk? Is there an installation fee? Will a permit be required?

Equipment & Power

What equipment will be installed? Do I need my own Wi-Fi router? What happens during a power outage?

Property, Records & Responsibility

Will MCN or the City keep records of where my drop is located? Who owns the fiber drop? Can I build a driveway or ADU over my drop line? How will drop lines be marked? If I am a renter, can I request service?

Renters, ADUs & Future Use

I plan to build an ADU. Should I request two connections now? I plan to split my parcel in the future. Can you serve the new parcel?

Apartments & Multi-Unit Buildings

I live in a second-floor apartment. Can I be connected? Do apartments require owner approval?

Environmental & Reliability Concerns

My yard floods in winter. Will that damage the fiber?