Support: Fiber - Is there an installation fee

Is there an installation fee?

There is no installation fee for up to 150 feet of drop fiber from the distribution point to the home.

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About the Project

Why is the City installing Municipal Broadband? Why invest in municipal broadband when private providers already exist? How do I sign up for municipal broadband? Who provides this service? When can I be connected?

General Service Questions

Will this replace my current MCN service? Does the fiber service include television service? What speeds and prices are available? Which speed is right for me?

Installation & Construction

I do not currently have internet. Will you install a connection box inside or outside my home? Will you drill through my wall to connect me? Can I tell the installer where to place the drop line? How deep will the drop line be buried? Will you dig up my yard, driveway, or sidewalk? Will a permit be required?

Equipment & Power

What equipment will be installed? Do I need my own Wi-Fi router? What happens during a power outage?

Property, Records & Responsibility

Will MCN or the City keep records of where my drop is located? Who owns the fiber drop? Can I build a driveway or ADU over my drop line? How will drop lines be marked? If I am a renter, can I request service?

Renters, ADUs & Future Use

I plan to build an ADU. Should I request two connections now? I plan to split my parcel in the future. Can you serve the new parcel?

Apartments & Multi-Unit Buildings

I live in a second-floor apartment. Can I be connected? Do apartments require owner approval?

Environmental & Reliability Concerns

My yard floods in winter. Will that damage the fiber?